Shipping policy
At Ambre, we strive to deliver your orders in a timely and efficient manner. Please review our shipping policy below to understand how and when your order will be delivered.
1. Delivery Times
Delivery times vary based on your location and the availability of the products ordered.
Please note that these are estimated times and may be subject to delays depending on the courier’s schedule and unforeseen circumstances.
-
In-stock Products:
- Jeddah: Orders will be delivered within 48 hours.
- Other Cities within Saudi Arabia: Orders will be delivered within 5 business days. -
Pre-Order Products:
- Jeddah: Orders will be delivered within 12 business days.
- Other Cities within Saudi Arabia: Orders will be delivered within 15 business days.
2. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please use this tracking number to follow up with the courier service directly for any updates on your delivery.
3. Shipping Costs
Shipping costs will be calculated at checkout based on your location.
4. Order Processing
Orders are processed and shipped during regular business hours (Sunday-Thursday, excluding public holidays). Please allow extra time for your order to be processed during peak seasons or promotions.
5. Delays
While we strive to meet the delivery times mentioned above, please note that unforeseen delays due to external factors such as weather conditions, customs, or courier service issues may occur. We appreciate your patience and understanding.
6. Policy Updates
We reserve the right to amend or change this shipping policy at any time. It is your responsibility to review the policy regularly to stay informed about any updates or changes.
7. Contact Us
If you have any questions or concerns regarding your order or delivery, please do not hesitate to contact us at hello@ambresa.com or +966 53 099 3502.
Thank you for choosing Ambre.
