Privacy policy

    Welcome to Ambre. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you when you visit, use our services, or make a purchase from ambresa.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. 

Personal Information We Collect

We automatically collect certain information about your interaction with the Services "Usage Data". To do this, we may use "Cookies", "Pixels" and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

In addition, when you visit our website or make a purchase, we may collect the following personal information.

  • Basic contact details: including your name, address, phone number, email.
  • Order information: including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information: including your username, password, security questions.
  • Shopping information: including the items you view, put in your cart or add to your wishlist.
  • Customer support information: including the information you choose to include in communications with us, for example, when sending a message through the Services.

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as Companies who support our Site and Services, such as Shopify, and our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

How We Use Your Personal Information

  • Providing Products and Services: we use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising: we use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention: we use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you: we use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

We use Cookies to power and improve our Site and our Services, to run analytics and better understand user interaction with the Services. We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Security

We take responsible measures to protect your personal information from unauthorised access, use, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: you may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: you may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: you may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: you may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by E-mail at hello@ambresa.com

 

Thank you for choosing Ambre