FAQs
Product Information
Q: What materials are your candles made from?
A: Our candles are made from high-quality, natural ingredients including coconut soy wax, with premium phthalate-free fragrance oils. We ensure that our products are environmentally friendly and safe to use.
Q: Do you have seasonal or limited-edition candles?
A: Yes, we offer seasonal collections and limited-edition candles throughout the year in addition to our classic collection. Be sure to sign up for our newsletter to stay updated on new releases and special promotions.
Q: How should I care for my candles?
A: To ensure the best performance and safety of your candles, always trim the wick to 1/4 inch before each use, burn the candle until the entire surface is melted, and keep the candle away from drafts. Avoid burning for more than 4 hours at a time.
Q: Are your candles safe to use?
A: Yes, our candles are made from high-quality, non-toxic ingredients. However, it’s important to follow proper candle safety guidelines to prevent accidents. Never leave a burning candle unattended and keep it out of reach of children and pets.
Ordering, Shipping and Delivery
Q: How do I place an order?
A: To place an order, simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: Can I change or cancel my order after it has been placed?
A: You can request a refund or cancel your order within 24 hours of placing it. Please contact our customer service for assistance.
Q: How much does shipping cost?
A: Shipping costs vary depending on your location and the product availability. You can view the estimated shipping cost at checkout before completing your purchase.
Q: Can I track my order?
A: Yes, once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
Q: What payment methods do you accept?
A: We accept various payment methods including Apple Pay, Tabby, major credit cards such as (Visa, MasterCard), and other secure payment options listed at checkout.
Q: Do you ship internationally?
Currently, we do not offer international shipping. We only ship within Saudi Arabia. However, stay tuned for future updates as we plan to expand our shipping options!
Q: How long will it take to receive my order?
A: Delivery times depend on your location and product availability.
- For In-stock products:
- Jeddah: within 48 hours.
- Other cities within Saudi Arabia: within 5 business days
- For Pre-order products:
- Jeddah: 12 business days.
- Other cities within Saudi Arabia: 15 business days.
You will receive a tracking number once your order is shipped.
Returns and Refunds
Q: What is your return policy?
A: Currently, we do not have returns or exchanges. However, if you are not completely satisfied with your purchase, you can request a refund or cancel your order within 24 hours of placing it. Please contact our customer service team for assistance.
Q: What happens if my order arrives damaged?
A: If your order arrives damaged, please contact us at hello@ambresa.com or at +966530993502 within 48 hours of receiving the package. We will arrange for a replacement or a refund as soon as possible.
Contact and Support
Q: How can I provide feedback on my purchase?
A: We value your feedback! You can leave a review on our website or contact our customer service directly. Your comments help us improve our products and services.
Q: How can I contact your customer service team?
A: You can reach our customer service by email at hello@ambresa.com or through WhatsApp at +966530993502
Thank you for choosing Ambre.
