Refund policy

Thank you for shopping with Ambre. We strive to provide you with high-quality products and excellent customer service. Please review our return and refund policy below:

1. Damaged or Defective Items
If your candle arrives damaged or defective, please contact us within 48 hours of receiving your order. You can reach us at hello@ambresa.com or +966 53 099 3502 with your order number and photos of the damaged item. We will address the issue as soon as possible, either by offering a replacement or issuing a full refund.

2. Cancellation Policy
You have up to 24 hours from the time of purchase to cancel your order before we process it. If you wish to cancel, kindly contact us immediately at hello@ambresa.com or +966 53 099 3502. Once your order is processed after the 24-hour window, we will be unable to cancel it or issue a refund.

3. Exchanges or Refunds
Due to the nature of our products, we currently do not offer exchanges or refunds once an order has been processed and shipped, except in cases of damaged or defective items as mentioned above.

4. How to Initiate a Return or Refund Request
To request a return or refund, please follow these steps:
- Contact us at hello@ambresa.com or +966 53 099 3502 within the time frames specified above.
- Provide your order number and details of the issue.
- Attach any necessary photos if you are reporting a damaged or defective item.

We will review your request and get back to you promptly with the next steps.

5. Governing Law
These Terms shall be governed and constructed in accordance with the laws of Saudi Arabia

6. Contact Us
For any questions or concerns regarding your order, please do not hesitate to reach out to us at hello@ambresa.com or +966 53 099 3502. Our ultimate goal is to ensure your happiness and satisfaction.

 

Thank you for choosing Ambre